Shipping & Delivery

Atisen (operated by Jenho Limited) ships premium knives, fishing gear and outdoor tools direct from our US warehouse in Chino, California. This policy explains how and when your order is processed, shipped and delivered.

Order processing

In-stock orders are prepared and dispatched within 24 hours on business days (Monday–Friday, excluding US public holidays). Orders placed on weekends or holidays are processed the next business day. During peak periods or promotions, processing may take slightly longer.

Where we ship

We ship across the United States from our California warehouse, and to select international destinations. Available shipping options and rates are shown at checkout based on your delivery address.

Delivery times

United States: typically 3–7 business days after dispatch, depending on your location and the service selected at checkout.
International: delivery windows vary by destination and carrier; an estimate is provided at checkout where available.

Delivery times are estimates provided by our carriers and are not guaranteed. Once an order leaves our warehouse, transit time is managed by the carrier.

Shipping rates

Shipping charges are calculated automatically at checkout based on destination, weight and the service you choose. Any applicable promotions will be reflected before you pay.

Tracking your order

When your order ships you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after dispatch.

Shipping address

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. If you notice an error, contact us as soon as possible and we will do our best to update it before dispatch.

Customs, duties & taxes (international)

International shipments may be subject to import duties, taxes or customs fees levied by the destination country. These are the responsibility of the recipient and are not included in our product or shipping charges.

Delays, lost or damaged shipments

Occasionally shipments are delayed by carriers, weather or customs. If your order has not arrived within the expected window, or if it arrives damaged, please contact us and we will help resolve the issue, including filing a carrier claim where appropriate.